Change the account owner

  • Last updated on: 2019-03-26
  • Authored by: Cat Lookabaugh

Sometimes, such as when a user leaves the company or the company or project name changes, you need to change the primary user, also known as the account owner, for Rackspace Cloud and Amazon Web Services (AWS) accounts through the Cloud Control Panel.

Note: Only the current account owner can assign a new account owner.

When you change the account owner, the following events occur:

  • You must select the new or promoted user from existing users on the account. The selected user becomes the primary contact and has full control over the account.
  • The former or demoted primary user is set as an Administrative contact type and given basic Role-Based Access Control (RBAC) Identity permissions. You might need to set up RBAC permissions for the demoted user, depending on the use case.

Change the account owner

Use the following steps to change the account owner through the Cloud Control Panel:

  1. Log in to the Cloud Control Panel.

  2. In the top navigation bar, click ACCOUNT next to your user name in upper-right corner and click Account Settings.

  3. Click Update next to Account Owner.

  4. In the list of available users, click the radio button for the user that you want to assign as the new account owner.

  5. Add the account owner’s address and click Submit.

  6. When prompted to confirm the account update, type CONFIRM in the text box and click Complete.

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