Change a Microsoft Exchange mailbox password

  • Last updated on: 2017-11-29
  • Authored by: William Loy

This article describes how to change the password for a Hosted Microsoft Exchange mailbox. Users can change their own password through the User Control Panel, and administrators can change the password for a user through the Cloud Office Control Panel.

Prerequisites

  • Applies to: User and administrator
  • Difficulty: Moderate
  • Time needed: Approximately 10 minutes
  • Tools required: Users need their current mailbox password; administrators need Cloud Office Control Panel access

For more information about prerequisite terminology, see Cloud Office support terminology.

Change your password through the User Control Panel

If you prefer a video tutorial, see Password Resets: Hosted Exchange.

  1. Log in to the User Control Panel with your email address and current password.

    Note: If you are unable to log in, attempt to log in at apps.rackspace.com. If you cannot log in to either site, you must contact your administrator to have your password reset.

  2. Under Change Password, enter your current password, your new password, and your new password again to confirm.

    Note: We recommend that you create a password that you have never used before and that remains unique from all your other passwords. Review Password Management and Best Practices for guidance on password creation.

  3. Click Change.

Warning: After you change the password, you must update the password on all devices that connect to this mailbox. If you do not update the password on every device, the mailbox locks itself and you must contact your administrator to unlock it. Provide your administrator the “Recover a locked mailbox”” instructions at the end of this article.

Reset a password through the Cloud Office Control Panel

Note: Only administrators have access to the Cloud Office Control Panel.

If you prefer a video tutorial, please see Password Resets: Hosted Exchange .

  1. Log in to the Cloud Office Control Panel.

  2. In the Microsoft Exchange section, click Mailboxes.

  3. In the mailbox list, click the mailbox name for which you want to change the password.

  4. Under User Details, enter the following information:

    • Password: Enter a new password.
    • Confirm: Enter the new password again.

    Note: We recommend that you create a password that you have never used before and that remains unique from all your other passwords. Also, longer passwords provide better security for your account.

  5. Click Save.

Warning: After the password has been changed, the user must update the password on all devices that connect to this mailbox. If the password is not updated on every device, the mailbox will lock itself and users cannot access their email.

Recover a locked mailbox

If a user’s mailbox is locked, the admin and user can follow these steps to unlock it.

  1. (User) Identify every device that connects to the locked mailbox.

  2. (User) Remove the mailbox password from all of the devices, including mobile devices. Do not re-enter the password yet.

  3. (Admin) Log in to the Cloud Office Control Panel and unlock the user’s mailbox.

  4. (User) Log in at apps.rackspace.com. If you cannot log in, the admin must reset your password as outlined in the previous section.

  5. (User) After you have successfully logged into apps.rackspace.com, manually enter your email address and password into each device that connects to the mailbox, one at a time.

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