Add Microsoft Exchange mailboxes

  • Last updated on: 2016-05-17
  • Authored by: Rae D. Cabello

You can create a single Microsoft Exchange mailbox by using the Cloud Office Control Panel to enter all the information, or you can add multiple Microsoft Exchange boxes by using the Cloud Office Control Panel to import that information from a .CSV file.

Add one Exchange mailbox

  1. Log in to the Cloud Office Control Panel. In the Microsoft Exchange section, select the Add / Edit Mailbox link.

  2. If you have multiple domains, select the appropriate domain name. Otherwise, select the Add Mailbox button.

  3. Enter the requested information in the fields provided:

    • First and Last Name: Enter first and last name information for the mailbox owner in the spaces provided. This is optional.

    • Display Name: Enter the name that should be associated with the mailbox. This name will be displayed when the user sends email. This is optional.

    • User Name: This is used in the email address. For example, if the user name is specified as “myname” and the domain is “”, then the email address will be “”.

    • Password: Enter a password for the email account. The password requirements are:

      • Must be at least 8 characters
      • Cannot include your username, display name, or full name
      • Must use 3 of these 4 character groups: uppercase characters, lowercase characters, numerals 0-9, or non-alphabetic characters (such as !, $, #, or %).

      For example, Ex@mple1 is a valid password.

      Confirm the password by retyping the password you entered in the Password box.

    • Microsoft Outlook license: This allows the user to download Outlook from the user control panel at

    • Public Folder Admin: This gives the user permission to create new public folders and administer public folders they create.

    • Select the Save button and the mailbox will appear in the list.

To manage additional features for the mailbox, such as Forwarding / Auto-Reply, Aliases, or Settings, click the mailbox name and then click the corresponding tab.

Add multiple Exchange mailboxes

  1. Log in to the Cloud Office Control Panel.

    In the Email Accounts section, select the Add / Edit Mailbox link for either Rackspace Email or Microsoft Exchange.

  2. If you have multiple domains, select the appropriate domain name; otherwise, select the Multiple Add Mailbox button.

  3. Create a CSV or Excel file containing the information detailed in the Data Format section of the control panel page.

    Note: Passwords must follow the rules described in the “Add one Exchange mailbox” section of this article.

  4. In the Import File section, click Browse and locate and select the CSV or Excel file you created.

  5. Select Open and then Import.

    Mailbox information will be imported and the mailboxes will be created. Any errors that occur will be detailed in the import.

Continue the conversation in the Rackspace Community.