Add self-service password recovery to your Rackspace Email Webmail site

  • Last updated on: 2015-09-14
  • Authored by: Brian Hazzard

You can enable Rackspace Email users to change their passwords without contacting an administrator. To do this, you must first enable mobile phone collection for your private label Webmail site. Then, you follow the steps in this article to link to the self-service password recovery from your Rackspace Email Webmail site login page.

For direct customers

To link to the self-service password recovery, add a line of HTML code to your private label login page, as follows:

  1. Log in to https://cp.rackspace.com.
  2. Click Rackspace Email.
  3. Click Webmail Sites.
  4. Click Login/Logout Pages.
  5. Add the following HMTL code between the <body> and </body> tags.

    <a href="/forgot-password" id="forgot_password">Forgot Password?</a>
    
  6. Click Save.

For resellers

To link to the self-service password recovery, add a line of HTML code to your private label login page, as follows:

  1. Log in to https://cp.rackspace.com.
  2. Click Reseller Tools.
  3. Click Webmail Sites.
  4. Choose a Webmail site and click Customize.
  5. Click Login/Logout Pages.
  6. Add the following HTML code between the <body> and </body> tags.

    <a href="/forgot-password" id="forgot_password">Forgot Password?</a>
    
  7. Click Save.

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