Add Rackspace Email mailboxes

  • Last updated on: 2016-03-14
  • Authored by: Rackspace Support

You can add a single mailbox to your Rackspace Email account or add multiple mailboxes by using a CSV or Microsoft Excel file.

Add a single mailbox

  1. Log in to the Cloud Office Control Panel using your Rackspace username and password.

  2. In the Go to section list, choose Rackspace Email.

  3. Click the Email Accounts tab.

  4. If you have multiple domains, select the appropriate domain name.

  5. Click the Add Mailbox button.

  6. Enter the following information in the fields provided:

    • User Name: Enter the first part of the email address. For example, myname@mydomain.com.

    • Password: Enter the password for the email account using the following requirements:

      • Must be at least eight characters
      • Cannot include your username, display name, or full name.
      • Must use at least 3 of these character groups: uppercase characters, lowercase characters, numerals 0-9, and alpha-numeric symbols (such as !, #, $, %)
    • Confirm: Retype the password that you entered in the Password box.

    • First Name and Last Name (optional): Enter first and last name information for the mailbox owner.

    • Display Name (optional): Enter the name that to be associated with the mailbox. This name is displayed when the user sends email.

  7. Click Save.

The mailbox appears in the list. To manage additional features for the mailbox, such as forwarding, auto-reply, aliases, or settings, click the mailbox name and then click the corresponding tab on the Mailbox Details page.

Add multiple mailboxes

To add multiple mailboxes at one time, you create a CSV or Excel file with the mailbox information and then upload it.

  1. Log in to the Cloud Office Control Panel.

  2. In the Go to section list, choose Rackspace Email.

  3. Click the Email Accounts tab.

  4. If you have multiple domains, select the appropriate domain name.

  5. Click the Add/Edit Multiple Mailboxes button.

  6. Create a CSV or Excel file that contains the information detailed in the Data Format section of the Import Mailboxes page. You can download a template to help you create a file with the correct format.

    The password must contain at least eight characters, including at least three of the following types of characters:

    • English uppercase letters

    • English lowercase letters numerals (0-9)

    • Alphanumeric symbols (such as !, #, $, %)

  7. In the Import File section, click the Choose File button and locate and select the CSV or Excel file that you created.

  8. Click the Open button and then the Import button.

Mailbox information is imported and the mailboxes are created. Any errors that occur are detailed in the import.

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