Add Rackspace Email mailboxes

  • Last updated on: 2017-06-06
  • Authored by: William Loy

You can add a single mailbox to your Rackspace Email account or you can add multiple mailboxes by using a CSV or Microsoft Excel file.

If you need to add a Microsoft Exchange mailbox see Add Microsoft Exchange mailboxes.

Prerequisites

  • Applies to: Administrator
  • Difficulty: Easy
  • Time needed: Approximately 5 minutes to create a mailbox and approximately 15 additional minutes for the mailbox to become accessible
  • Tools required: Cloud Office Control Panel access

For more information about prerequisite terminology, see Cloud Office support terminology.

Add a single mailbox

  1. Log in to the Cloud Office Control Panel using your Rackspace Cloud Office admin ID and password.
  2. In the Rackspace Email section, click Mailboxes.

  3. If you have multiple domains, select the domain to which you want to add a mailbox.
  4. Click Add Mailbox.

    Note: If the Add Mailbox button is unavailable, you must add the necessary licenses to your account before you can add a mailbox. See Add a mailbox license for instructions.

  5. Enter the following information in the fields provided:

    • First Name and Last Name (optional): Enter first and last name information for the mailbox owner.
    • Display Name (optional): Enter the name to display when the user sends email.
    • User Name: Enter the name to use in the email address. For example, if you specify myname as the username, and the domain is yourdomainexample.com, then the email address is myname@yourdomainexample.com. Note: You are not able to create a username that already exists as an alias, group list, distribution list, or as another mailbox. You must remove the conflicting address from your account before using the same username for another purpose.
    • Password: Enter a password for the email account using the following requirement
      • It must be at least eight characters.
      • It must use characters from at least three of the following four character types:
        • English alphabet uppercase letters (A-Z)
        • English alphabet lowercase letters (a-z)
        • Numerals (0-9)
        • Non-alphanumeric symbols (such as !, #, $, %)
    • Confirm: Retype the password that you entered in the Password box.
  6. Click Save.

    Note: After a mailbox is created in the Cloud Office Control Panel, it can take up to 15 minutes for the mailbox to become accessible. You can then log in to the mailbox at apps.rackspace.com.

The mailbox appears in the mailboxes list. To manage additional features for the mailbox, such as forwarding, autoreply, aliases, or settings, click the mailbox name and then click the corresponding tab on the details page.

Add multiple mailboxes

Warning: When you add multiple mailboxes, the time needed for the new mailboxes to become accessible is extended because mailbox additions are processed sequentially.

  1. Log in to the Cloud Office Control Panel using your Rackspace Cloud Office admin ID and password.
  2. In the Rackspace Email section, click Mailboxes.

  3. If you have multiple domains, select the domain to which you want to add a mailbox.
  4. Click Add/Edit Multiple Mailboxes.

    Note: If the Add/Edit Multiple Mailboxes button is unavailable, you must add the necessary number of licenses to your account before you can add a mailbox. See Add a mailbox license for instructions.

  5. Create a CSV or Excel file(XLS) that contains the information detailed in the Data Format section of the Import Mailboxes page. You can download a template from that section to help you create a file with the correct format.

    The Username, Password, and Enabled fields are required for all mailbox entries in the file. Passwords must meet the following requirements:

    • It must be at least eight characters.
    • It must use characters from at least three of the following four character types:
      • English alphabet uppercase letters (A-Z)
      • English alphabet lowercase letters (a-z)
      • Numerals (0-9)
      • Non-alphanumeric symbols (such as !, #, $, %)

    Note: You can’t create a username that already exists as an alias, group list, distribution list, or another mailbox. You must remove the conflicting address from your account before using the same username for another purpose.

  6. In the Import File section of Import Mailboxes page, click Browse or Choose File.
  7. Locate and select the CSV or Excel file that you created.
  8. Click Open and then click Import.

After they are created, the mailboxes appear in the mailboxes list. Any errors that occur are detailed in the import log. Make corrections as detailed in the import log and import again.

Add a mailbox license

If the buttons to add one or more mailboxes are unavailable, you must add the necessary licenses to your account before you can add a mailbox.

  1. Click the Upgrade this plan link.

  2. Under Rackspace Email Mailboxes, add the number of mailboxes that you want to make available to your account.

  3. Click Continue.
  4. If the order summary looks correct, click Complete Order.

References

Continue the conversation in the Rackspace Community.